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Redesigning a Manufacturing Business for Future Success

Redesigning a Manufacturing Business for Future Success

The Issue

A privately owned manufacturing and MRO business had been through an extended period of losses. This was caused by market changes and cash flow concerns. Lean and Six Sigma initiatives had failed to deliver significant tangible returns. Piecemeal organisational redesign had not addressed cultural, service, quality and cost concerns adequately. The Managing Director also felt that his executive team were not working effectively together as an oversight body. Moreover, individual Directors did not demonstrate effective leadership.  Basic role profiles which would provide role clarity were absent which meant responsibility, accountability and roles were unclear.

The Solution

Our consulting team began with a diagnosis of need which involved 360 degree feedback and structured interviews with the executives. This was designed to understand governance issues in the business. Individual feedback took place and a gap analysis identifying organisational issues was presented. Our research identified leadership concerns which were coupled with governance and business control issues. This meant that effective cost controls were not in place.  The organisation had too much duplication of roles. Modern business practices were not always in evidence. We advised the client on a practical Target Operating Model and the necessary organisational redesign route map to achieve transformational change.

Stage two of the project involved executive coaching to arrive at an effective route map for restructuring and agreed role profiles which could be put in place to provide clarity of responsibility.  Individual directors were provided with performance and behavioural change help.

Stage three of the project included engaging our executive recruitment team to recruit two Non-executive Directors (NED’s) in order to enhance strategy decision making.

The Outcome

The executives were better equipped to implement continuous improvement. They were provided with guidance to achieve significant organisational change with corresponding ‘bottom line’ improvement in less than six months.  Ramsey Hall Consultants helped equip the team to implement the organisational redesign and to achieve transformational change.  This set the scene for a business turnaround.

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